7Seasons Apartments – General Terms and Conditions (GTC)
Effective: From 18.06.2025. until revoked
Please read the following General Terms and Conditions (hereinafter: GTC) carefully before using the accommodation services of 7Seasons Apartments (hereinafter: Service Provider). By finalizing your booking, you accept and acknowledge the provisions of these GTC as binding upon yourself.
I. Introductory Provisions
1. Scope of the GTC
1.1. These GTC cover all guest rooms/apartments of 7Seasons Apartments (address: H-1061 Budapest, Király utca 8.) operated by the Service Provider and the related accommodation services (hereinafter: Service), regardless of the channel through which the booking was made.
1.2. These GTC form an integral part of every individual accommodation service agreement concluded between the Service Provider and the Guest using the Service.
1.3. The personal scope of the GTC extends to the Service Provider, as well as to natural persons, legal entities, and other organizations without legal personality using the Services of the Service Provider (hereinafter collectively: Guest).
2. Details of the Service Provider
Name: 7Seasons Apartments Szolgáltató Korlátolt Felelősségű Társaság (abbreviated name: 7Seasons Apartments Kft) (hereinafter: Service Provider or 7Seasons Apartments)
Registered Office: H-1061 Budapest, Paulay Ede utca 3. D. ép. VI. em. 2.
Address of the Accommodation: H-1061 Budapest, Király utca 8.
Mailing Address: H-1365 Budapest, Pf. 711.
Company Registration Number: 01-09-913980
Tax Number: 14659126-2-42 (EU VAT number: HU14659126)
Represented by: Edina Szabó-Varga, Managing Director. Legal declarations on behalf of the Service Provider may be made by the Service Provider’s legal representative, as well as employees and agents expressly authorized in writing by the Service Provider, to the extent of their authorization.
Phone Number: +36 20 274 7777
E-mail Address: info@7seasonsapartments.com
Website: www.7seasonsapartments.com
Reception Opening Hours: 0-24 hours, every day of the week.
3. Acceptance and Amendment of the GTC
3.1. The Booking Guest, by finalizing the booking (by clicking the “Finalize Booking” button on the online interface, by written confirmation of the booking in case of an e-mail booking, or by completing the booking process of the respective platform in case of booking through an OTA platform), accepts the provisions of these GTC and acknowledges them as binding upon themselves and the Persons Staying with Them. By finalizing the booking, the Booking Guest acknowledges that they have fully acquainted themselves with the content of these GTC, understood its provisions – including any terms and conditions that may deviate from standard contractual practices or dispositive legal provisions – and expressly accepts them as binding upon themselves and the Persons Staying with Them. The Booking Guest acknowledges that the GTC are continuously available on the Service Provider’s website (www.7seasonsapartments.com/en/terms_and_conditions/) even before booking, and they had the opportunity to ask questions regarding its content or to initiate individual negotiation of any of its points with the Service Provider. By accepting the GTC, the Booking Guest simultaneously declares that they have informed the Persons Staying with Them about the content of the GTC and the House Rules, and assumes responsibility for their compliance and enforcement.
3.2. The Service Provider is entitled to unilaterally amend these GTC. The Service Provider shall publish the amended GTC on its website. The amendment shall apply to bookings made after publication, and in the case of already existing contracts, if the Guest has been expressly informed by the Service Provider and the Guest has accepted the amended terms or continues to use the service after the amendment comes into effect.
4. Definitions
Service Provider (7Seasons Apartments or 7SA): The legal entity providing the accommodation service, identified above in point I.2.
Guest: A collective term that includes the Booking Guest and the Person(s) Staying with Them.
Booking Guest: The natural or legal person (or their representative) who initiates the booking in their own name or on behalf of others, and concludes the accommodation service agreement with the Service Provider – by accepting these GTC. Amennyiben a Foglaló Vendég más természetes vagy jogi személy nevében jár el, úgy köteles ezt a tényt a foglaláskor jelezni és a képviseleti jogosultságát kérésre igazolni. The Booking Guest is hereinafter the primarily responsible party under the contract and the GTC.
Person(s) Staying with Them: All natural persons who, together with the Booking Guest, use the Service and stay in the apartment based on the booking made by the Booking Guest.
Room/Apartment: A residential unit operated by the Service Provider for accommodation purposes, of various types (e.g., studio, one-, two-, three-bedroom), together with its furnishings and equipment.
Service: The accommodation service provided by the Service Provider and other related services offered by the Service Provider (e.g., cleaning, parking, luggage storage).
Booking: The Booking Guest’s declaration of intent, confirmed by the Service Provider, to use the Service.
Online Travel Agency (OTA): An online travel agency, a third-party booking platform (pl. Booking.com, Expedia.com stb.).
Rate Type: A package of fees with different booking, payment, and cancellation conditions determined by the Service Provider (e.g., non-refundable rate, flexible rate).
Credit Card Guarantee: Valid credit card details provided by the Booking Guest, which serve as security for the booking and any potential charges (e.g., cancellation fee, damages).
Pre-authorization: The temporary blocking of a specific amount on the Booking Guest’s credit card by the Service Provider for the purpose of checking and securing funds, without actual debiting.
Advance Payment: Payment of part or all of the total accommodation fee by the Booking Guest before the start of the stay.
Tourist Tax (IFA): A tax payable based on the decree of the local government, which is not included in the accommodation fee and is payable on site.
VIZA system: Guest Information Closed Database, a data recording and transmission system for accommodation service providers prescribed by Hungarian legislation.
House Rules: The internal regulations of 7Seasons Apartments, which define the standards of conduct within the accommodation, as well as the rules for using the apartments and common areas. It is an annex to these GTC or available at the reception and in the apartments.
II. Conclusion of the Accommodation Service Agreement
1. Offer Request
1.1. The Booking Guest may request an offer from the Service Provider verbally (by phone, in person at the reception), or in writing (by e-mail, through the Service Provider’s website, through an OTA platform).
1.2. The offer request must include at least the planned dates of arrival and departure, the number of guests (adults and children with ages), and the requested apartment type or other preferences.
2. The Service Provider’s Offer, Offer Binding Period
2.1. The Service Provider sends an offer in response to the offer request in writing (usually by e-mail or through the online booking system), which includes the offered Services, their price, payment and cancellation conditions, and the validity period of the offer.
2.2. The Service Provider’s offer is binding for the period specified in the offer, or in the absence thereof, for 24 hours from the sending of the offer, unless otherwise stated in the offer. The offer binding period ceases if the Booking Guest does not accept the offer within this period.
3. Booking
3.1. Booking Methods:
a) Direct booking through the Service Provider’s own website: The Booking Guest can finalize their booking through the online booking system on the Service Provider’s official website (www.7seasonsapartments.com) by providing the necessary data and fulfilling the payment/guarantee conditions.
b) Direct booking by e-mail or phone: The Booking Guest can also submit their booking request by e-mail or phone. In this case, the booking becomes valid with the Service Provider’s written confirmation.
c) Booking through Online Travel Agency (OTA) platforms: The Booking Guest can also book through third-party online booking platforms (e.g., Booking.com, Expedia.com). In this case, the booking and contractual terms of the respective OTA platform may also apply in addition to the Service Provider’s GTC. For bookings made through OTAs, the payment and cancellation conditions are determined by the respective OTA platform and may differ from the Service Provider’s conditions for direct bookings.
3.2. Data required for booking: The Booking Guest is obliged to provide the data requested by the Service Provider during the booking process (e.g., name, address, e-mail address, phone number, number of arrivals, age of children, billing information, credit card details for guarantee or advance payment) accurately and completely. If the Booking Guest acts on behalf of another person, they are obliged to provide the name(s) of the actual Guest(s) as well. The Booking Guest is liable for any damages resulting from incorrect or incomplete data provision.
3.3. Booking confirmation: The Service Provider confirms all bookings in writing (usually by e-mail). The accommodation service agreement is concluded upon the arrival of the Service Provider’s written confirmation to the Booking Guest. The confirmation contains the booking details (name, period of stay, apartment type, number of guests, price, payment and cancellation conditions). The Booking Guest is obliged to check the content of the confirmation and immediately notify the Service Provider of any discrepancies.
4. Credit Card Guarantee, Advance Payment, Credit Card Verification and Pre-authorization
4.1. Credit Card Guarantee: The Service Provider requires a credit card guarantee to validate the booking. During the booking process, the Booking Guest is obliged to provide the details of a valid credit card (card number, expiry date, CVC/CVV code, cardholder’s name), and to ensure that the provided credit card has sufficient funds to cover at least the fees according to the booking and any other potential costs (e.g., security deposit). The provided credit card must be in the name of the Booking Guest, or the Booking Guest must have the cardholder’s consent to use it.
4.2. Advance Payment: For certain rate types or promotional offers, the Service Provider may require an advance payment. The amount of the advance payment and the payment deadline are included in the booking conditions or the Service Provider’s confirmation. The advance payment can be made by the Service Provider charging the credit card provided by the Booking Guest at the time of booking, via a secure online payment link sent by the Service Provider to the Booking Guest, or by bank transfer. If the Booking Guest fails to meet the advance payment obligation by the specified deadline, or if the credit card charge/online payment is unsuccessful, the Service Provider is entitled to cancel the booking.
4.3. Credit Card Verification and Pre-authorization: To verify the validity of the credit card and to secure the funds for the Service fee and any other potential costs (e.g., damages, penalty, security deposit), the Service Provider may apply the following steps:
a) Credit card verification charge: At the time of booking, the Service Provider is entitled to charge a symbolic amount (e.g., EUR 1 or its HUF equivalent) on the credit card provided by the Booking Guest to verify the card’s validity. This amount may be credited upon finalization of the booking or offset against the final amount payable.
b) Pre-arrival pre-authorization: The Service Provider is entitled to pre-authorize (block) the total amount of the stay on the credit card provided by the Booking Guest prior to the Booking Guest’s arrival.
c) Check-in pre-authorization: Upon the Booking Guest’s check-in, the Service Provider is entitled to pre-authorize (block) an amount corresponding to the total value of the booking and the amount of the security deposit specified in point IX.6 on the Booking Guest’s credit card.
d) General information about pre-authorization: The amount blocked during pre-authorization reduces the available balance on the Booking Guest’s credit card, but actual debiting only occurs in the cases specified in the contract (GTC) (e.g., when payment is due, no-show, late cancellation, damage, enforcement of security deposit) and to the extent specified. The time taken to release the pre-authorization depends on the practices of the card-issuing bank. The Service Provider reserves the right to request new, valid credit card details from the Booking Guest within 24 hours in case of an invalid credit card, unsuccessful verification charge, or unsuccessful pre-authorization. In the absence of this, the Service Provider is entitled to cancel the booking.
III. Prices and Payment Terms
1. Communication of Prices
1.1. The prices of the apartments offered by the Service Provider are displayed on the Service Provider’s website, in online booking systems, and in offers issued by the Service Provider.
1.2. Prices are determined and confirmed in EUR. The website may also offer the option to display prices in other currencies offered by the Service Provider for informational purposes.
1.3. The Service Provider may apply different rate types (e.g., non-refundable, flexible), which have different booking, payment, and cancellation conditions. The Service Provider clearly indicates the conditions of the rate type applicable to a given booking during the booking process and in the confirmation.
1.4. The Service Provider reserves the right to change prices. The Service Provider does not retroactively modify the price of already confirmed bookings, except for corrections due to legislative changes (e.g., changes in VAT, IFA rates).
1.5. Discount codes or promotional offers possibly issued by the Service Provider can only be validated before the finalization of the booking, during the booking process, according to the conditions applicable to the specific discount. Discount codes cannot be applied retroactively to already confirmed bookings, and the confirmed price cannot be modified on this basis.
2. Content of Prices
2.1. The published prices include the statutory Value Added Tax (VAT).
2.2. The prices **do not** include the Tourist Tax (IFA), the rate of which is 4% of the net accommodation fee. The IFA must be paid on site, at **check-in**, by every Guest over 18 years of age, unless otherwise provided by law. The Guest must credibly prove any exemption from the IFA payment obligation.
3. Payment Methods
3.1. The consideration for the Service can be paid in the following ways:
a) Online payment: For bookings made through the Service Provider’s website, online credit card payment is possible via the Stripe payment system. Information on accepted card types is available on the website.
b) On-site payment: Payment at the reception is possible:
By credit card: Via POS terminals provided by Adyen (accepted card types: Diners, Discover, JCB, Mastercard, Maestro, Visa, as well as Apple Pay, Google Pay). In this case, the charge is made in HUF .
In cash: In Hungarian Forint (HUF) or Euro (EUR).
c) Bank transfer: Based on prior written agreement, exclusively to the bank account number provided by the Service Provider. The payment deadline is included in the prior written agreement. The payment deadline shall mean the date on which the transferred amount is fully credited to the Service Provider’s bank account. Bank charges related to the transfer shall be borne by the Booking Guest. If the amount is not received in the Service Provider’s bank account by the payment deadline, the Service Provider is entitled to cancel the booking.
3.2. Unless the booking conditions provide otherwise (e.g., in the case of a non-refundable rate where the full amount is payable at the time of booking), the Booking Guest is obliged to settle the full amount of the accommodation fee, as well as the fee for any other services used and the Tourist Tax (IFA), at the latest on site, at check-in. The Service Provider reserves the right to make check-in conditional upon settlement of the full amount payable.
3.3. If an advance payment was made at the time of booking, the Booking Guest is obliged to present the credit card used for payment at check-in, if it is in the name of the Booking Guest or a person traveling with them. If the card used for payment cannot be presented, the Service Provider is entitled to request another payment method for check-in.
4. Payment Currency, Exchange Rates, and Restriction of Payment Method
4.1. The accommodation fee is confirmed in EUR.
4.2. Cash payment is possible in EUR or HUF. In case of credit card payment, the charge is made exclusively in HUF at the exchange rate specified in point III.4.3..
4.3. If payment is made in HUF based on an amount specified in EUR, the conversion shall be made at the foreign currency selling rate applied by the Service Provider’s account-holding bank on the day of payment.
4.4. The settlement of the consideration for the Service and any other potential fees may only be made using a single payment method (either entirely by credit card or entirely in cash) and in a single currency (EUR or HUF for cash payments; exclusively HUF for credit card payments). The Service Provider excludes the possibility for the Booking Guest to settle any fee item in mixed currencies (e.g., partly in EUR, partly in HUF cash) or with mixed payment methods (e.g., partly in cash, partly by credit card).
5. Invoicing
5.1. The Service Provider issues an electronic invoice (e-invoice) compliant with current legislation and in the format prescribed by law for the Services provided and any other potential fees, in the name of the Booking Guest or the invoice payer designated by them, and sends it to the e-mail address provided by the Booking Guest. A paper copy of the invoice can be issued upon the Guest’s express request, for an administration fee of EUR 10.
5.2. The Guest is obliged to provide accurate data for invoicing. The invoice can be modified subsequently, within a maximum of 30 days following the issuance of the original invoice, for an administration fee of EUR 10, provided that it is legally permissible and the modification is justified.
6. Consequences of Late Payment
6.1. If the Booking Guest fails to meet their payment obligation by the agreed deadline, the Service Provider is entitled to charge default interest according to the Civil Code (Ptk.).
6.2. In case of a payment obligation not fulfilled despite repeated payment reminders, the Service Provider is entitled to enforce its claim through legal channels. All costs related to collection shall be borne by the Booking Guest.
IV. Modification and Cancellation of Booking
1. Modification and Cancellation Conditions
1.1. The conditions for modifying and cancelling a booking may vary depending on the rate type chosen for the specific booking. The Service Provider clearly communicates the specific modification and cancellation conditions for rate types during the booking process, in its offer, and in the booking confirmation.
1.2. Non-refundable rate type: For such bookings, the total accommodation fee is payable at the time of booking, and the amount is non-refundable in case of cancellation, modification, or no-show.
1.3. Semi-flexible rate type: Such bookings can usually be cancelled or modified free of charge up to the 7th (seventh) day before arrival. The exact deadline and the amount of the penalty payable for late cancellation or modification are included in the booking confirmation.
1.4. Flexible rate type: Such bookings can usually be cancelled or modified free of charge up to a shorter, specified deadline (e.g., 24/48/72 hours before arrival). The exact deadline is included in the booking confirmation.
1.5. Late cancellation: In case of cancellation after the free cancellation deadline, the Service Provider is entitled to charge a penalty. The amount of the penalty is determined in the booking conditions for the given rate type and may be the price of the first night, a specified percentage of the booking, or even the total value of the booking. The Booking Guest expressly accepts the penalty amount associated with the rate type chosen by them at the time of booking.
1.6. No-show: If the Booking Guest does not use the booked Service without prior cancellation and does not appear by the time specified by the Service Provider on the day of arrival (usually by 05:00 AM the next morning), the Service Provider is entitled to charge a penalty according to the conditions of the chosen rate type – which may be the price of the first night, a specified percentage of the booking, or even the total value of the booking – and to cancel the booking. In such a case, the Service Provider is entitled to sell the apartment to another Guest. It is not considered a no-show if the Booking Guest arrives on the day following the original arrival day, but no later than 12:00 PM local time of the accommodation, provided that they notified the Service Provider of their intention of late arrival in writing (by e-mail) before the original arrival day, no later than 10:00 PM, and the Service Provider acknowledged this notification in writing. In this case, the Booking Guest is obliged to pay the accommodation fee for the entire originally booked period of stay, regardless of the number of nights actually used.
1.7. Modification of the booking (e.g., period of stay, apartment type, number of guests) is possible subject to availability and may result in a price change. The modification is subject to the conditions of the chosen rate type, and – unless the Service Provider provides different information in the confirmation of the modification – the cancellation and payment conditions valid at the time of the original booking, as well as the prices of the original booking, shall apply.
1.8. The price stated in the booking confirmation is the final price accepted by the Booking Guest at the time of booking for the period and services specified in the contract. If the Service Provider publishes a more favorable price for the same period and apartment type after the booking confirmation – for example, as a result of new promotions or dynamic pricing policy – this does not affect the price of the already existing, confirmed booking. In such a case, the Booking Guest is not entitled to a reduction of the already confirmed booking price or to a refund of any price difference, even if the booking is otherwise within the applicable free cancellation period. This provision does not affect the Booking Guest’s right to cancel their booking according to the cancellation conditions applicable to the rate type chosen by them and to create a new booking at the currently available prices and conditions.
2. Method of Communicating Modification and Cancellation
2.1. The Booking Guest must notify the Service Provider of their intention to modify or cancel the booking in writing (by e-mail or through the original booking channel, if it allows). The Service Provider is not obliged to accept verbal (telephone) cancellation or modification, unless it is immediately confirmed in writing.
2.2. The cancellation or modification is considered valid if confirmed in writing by the Service Provider.
3. Service Provider’s Right of Withdrawal
3.1. The Service Provider is entitled to withdraw from the accommodation service agreement with immediate effect and to refuse to provide the Service if:
a) The Booking Guest fails to fulfill their payment obligation (e.g., advance payment, credit card guarantee) undertaken in the contract (including the GTC) by the specified deadline.
b) The Booking Guest provided false or misleading data during the booking process.
c) In case of force majeure (see Section XII), if the provision of the Service becomes impossible.
d) The conduct of the Booking Guest or the Person(s) Staying with Them seriously violates the House Rules, endangers the property or safety of others or the Service Provider, or exhibits unacceptable, scandalous behavior.
e) The Booking Guest or the Person(s) Staying with Them suffers from an infectious disease.
f) The Guest (including the Booking Guest and the Person(s) Staying with Them) fails to comply with their data provision or document presentation obligations prescribed by applicable law (especially the provisions regarding the VIZA system, see point V.2.1.) which are mandatory for using the accommodation service.
g) The Booking Guest or the Person(s) Staying with Them violate the provisions of point VII.2.9. , i.e., additional, undeclared person(s) stay overnight in the Room/Apartman without the prior permission of the Service Provider and registration according to the relevant legal regulations. This case constitutes a serious breach of contract and entails the immediate termination of the contract by the Service Provider and the request for the immediate departure of the Guests and the unauthorized persons, without refund of the accommodation fee already paid. The Service Provider is also entitled to charge the Booking Guest the current accommodation fee for the unauthorized person(s) and any other costs incurred.
3.2. If the Service Provider withdraws from the contract due to the Booking Guest’s breach of contract, it is entitled to enforce the penalty specified in the contract (e.g., no-show fee, late cancellation fee).
V. Check-in and Check-out
1. Arrival and Check-in
1.1. The apartments can be occupied from 3:00 PM on the day of arrival (check-in time). Check-in can take place in person at the reception on the day of arrival or, if the Service Provider offers this option, through the online check-in system specified by the Service Provider.
1.2. Early check-in is possible subject to availability, by prior arrangement, for a fee. Please indicate your request for this in advance.
1.3. Online Check-in: If the Service Provider offers an online check-in option, the Booking Guest has the opportunity to complete part or all of the check-in process electronically before arrival. During online check-in, the Booking Guest must provide the necessary data and documents on the interface or according to the procedure provided by the Service Provider. During online check-in, the Booking Guest also accepts the provisions of these GTC and the House Rules. Successful online check-in can speed up on-site administration; however, the Service Provider is always entitled to verify and authenticate the provided data and presented documents on site.
2. Documents Required for Check-in
2.1. Pursuant to Section 9/H of Act CLVI of 2016 on the State Tasks of Developing Tourist Areas (hereinafter: Tourism Act) and Section 6 (1) of Government Decree 235/2019 (X. 15.) on the implementation of the Act on the State Tasks of Developing Tourist Areas (hereinafter: Gov. Decree), upon check-in, the Booking Guest (and every Person Staying with Them who has reached the age of 14) is obliged to present their valid photo identification document suitable for personal identification (identity card, passport, or card-format driving license) for the purpose of data recording prescribed by law (VIZA system – https://vizainfo.hu/). In the absence of presenting the document, the Service Provider is obliged – pursuant to Section 6 (2) of the Gov. Decree – to refuse the accommodation service.
2.2. In the case of foreign citizens, presentation of a passport or, for citizens of European Economic Area member states, an identity card is mandatory for check-in in accordance with the above-referenced legislation.
3. Completion of Check-in Document, Acceptance of GTC and House Rules
3.1. Upon check-in (either in person or as part of an online check-in process), the data of the Guests actually using the accommodation, who are subject to data provision for the VIZA system, are recorded on the check-in document (arrival declaration). If the Booking Guest is a natural person and is present, they sign the document. If the Booking Guest is a legal entity, or is not present as a natural person, then an adult, legally competent person designated by the Booking Guest from among the Persons Staying with Them (hereinafter: On-site Representative) is obliged to sign the check-in document. By signing, the On-site Representative confirms the accuracy of the recorded data and that they and the Persons Staying with Them have acquainted themselves with the content of the House Rules and accept them as binding. The acceptance of the GTC by the Booking Guest already takes place at the time of booking (see point I.3.1.).
4. Check-out
4.1. The apartments must be vacated by 11:00 AM on the day of departure (check-out time).
4.2. Late check-out is possible subject to availability, by prior arrangement, for a fee. The Booking Guest must indicate this request at the reception no later than 10:00 AM on the day of departure. The reception will provide information on the fee amount. If the Guest vacates the apartment after 11:00 AM without the prior permission of the Service Provider, the Service Provider is entitled to charge a late check-out fee.
5. Apartment Vacating Procedure, Key Return, Loss of Key
5.1. Upon check-out, the Booking Guest is obliged to return the apartment key (or card) to the reception. If the Booking Guest loses or fails to return the apartment key (or card), the Service Provider is entitled to charge a penalty of EUR 50, which covers the cost of the necessary lock cylinder replacement. The Service Provider may deduct this amount from the security deposit or enforce it in other ways.
5.2. The Guest is obliged to return the apartment and its furnishings in a condition consistent with proper use, free from significant soiling compared to the condition at takeover, and undamaged, apart from natural wear and tear resulting from proper use. This includes, in particular but not exclusively, leaving kitchen utensils and dishes clean (or placed in the dishwasher, if available), and disposing of garbage in the designated bin. If the apartment is excessively soiled at check-out beyond normal levels, or if damage to the furnishings has occurred due to improper use, the Service Provider is entitled to charge an extra cleaning fee or compensation as set out in points VIII.2. and IX of the GTC.
6. Luggage Storage
6.1. The Service Provider provides luggage storage for Guests free of charge exclusively on the day of arrival before the official check-in time and on the day of departure after the official check-out time, subject to availability and for a period determined by the reception. The use of the luggage storage is at the Guest’s own risk; the Service Provider assumes limited liability for items stored there only in accordance with the rules of the Civil Code (Ptk.) on hotel deposit liability.
VI. Rights and Obligations of the Service Provider
1. Obligations of the Service Provider
1.1. To provide the booked and confirmed apartment and related ordered services according to the conditions and duration stated in the confirmation.
1.2. To keep the apartments and common areas clean, with regular cleaning. Cleaning frequency: apartments are cleaned and towels are changed every second day. For longer stays exceeding 7 days, a major cleaning with linen change is performed once a week. Different, more frequent cleaning requests are possible for an extra charge.
1.3. To repair or have repaired any technical faults that may arise in the apartments and common areas as soon as possible.
1.4. To provide Guests with appropriate information about the Services, prices, House Rules, and other important matters.
1.5. To process Guests’ personal data in accordance with applicable data protection legislation (especially GDPR).
2. Rights of the Service Provider
2.1. To check and enforce compliance with these GTC and the House Rules.
2.2. To enforce the payment of the consideration for the Services, as well as any other potential fees (e.g., damages, penalty) against the Booking Guest.
2.3. In justified cases (e.g., danger to life, serious risk of damage, operational disruption, suspicion of serious violation of the House Rules, official measures, or to perform regular cleaning and maintenance tasks), to enter the apartment, with prior notification to the Guest as necessary, or – in urgent cases – without it.
2.4. To terminate the accommodation service agreement with immediate effect if the Booking Guest or the Person Staying with Them seriously breaches their contractual obligations, the provisions of the GTC or the House Rules (e.g., fails to pay, causes damage, behaves unacceptably). In this case, the Booking Guest is obliged to vacate the accommodation immediately, and the Service Provider is entitled to claim the fee for the entire stay, as well as the damage caused and other costs.
2.5. The Service Provider is entitled to request a security deposit as detailed in point IX.6..
2.6. In the event of a Guest’s legitimate and timely request for a room change pursuant to point VII.1.4., the Service Provider shall proceed as follows:
a) If the Guest does not indicate their request for a room change within the deadline and manner specified in point VII.1.4. , or has already put the Room/Apartment into proper use (and this use results in additional costs for the Service Provider, e.g., extra cleaning), the Service Provider is entitled to refuse the room change or to provide it only upon reimbursement of the incurred additional costs (e.g., extra cleaning fee, the amount of which will be communicated by the reception) by the Guest.
b) If, based on a legitimate and timely request, the Service Provider can only offer a Room/Apartment of a higher category or larger size than originally booked for exchange, it is entitled to charge the Guest for any price difference. The Service Provider shall inform the Guest of this fact and the amount of the price difference when offering the exchange. The exchange shall only take place if the Guest accepts these conditions.
c) In case of full occupancy (full capacity of the accommodation or full capacity of the Room/Apartment type originally booked by the Booking Guest), the Service Provider reserves the right to provide the legitimate room change at the earliest possible time that is reasonably feasible for it, or if this is not possible, to offer another compensatory solution fair to the Guest (e.g., a price discount).
VII. Rights and Obligations of the Guest
1. Rights of the Guest
1.1. Proper use of the booked and confirmed apartment and other services provided by the Service Provider, included in the booking or used on site.
1.2. To submit a complaint regarding the Service or the conduct of the Service Provider (see Section XIII).
1.3. Right to information regarding the Services, GTC, House Rules, and data processing.
1.4. The Booking Guest is entitled to request a change of the occupied Room/Apartment if its condition or equipment demonstrably and significantly differs from the type or quality confirmed at the time of booking and guaranteed by the Service Provider, or if the condition of the Room/Apartment seriously hinders its proper use. The Booking Guest (or the On-site Representative) must report their request for a room change to the reception immediately after taking over the Room/Apartment, but no later than 3 (three) hours after arrival, preferably before starting to use the Room/Apartment or its furnishings and equipment properly. The Service Provider will endeavor to fulfill a legitimate and timely request subject to availability.
2. Obligations of the Booking Guest and the Person(s) Staying with Them
2.1. The Booking Guest is obliged to pay the consideration for the booked and used Services, as well as any other potential fees (e.g., IFA, damages, penalty, fees for extra services) by the deadline, as set out in Section III.
2.2. Guests are obliged to use the apartment, its furnishings and equipment, as well as common areas and equipment, properly and to preserve their condition.
2.3. Full compliance with these GTC and the House Rules, as well as fire and property protection regulations, by the Booking Guest and all Persons Staying with Them.
2.4. Respecting the peace of other guests, Service Provider employees, and the residential environment, avoiding noise (especially between 10:00 PM and 08:00 AM). Loud gatherings and parties are strictly prohibited in the apartments and common areas. In case of violation, the Service Provider may enforce the security deposit detailed in point X.4. or terminate the contract with immediate effect.
2.5. Immediate reporting to the reception of any damage caused in the apartment or other property of the Service Provider by the Booking Guest or the Person(s) Staying with Them, and full compensation thereof by the Booking Guest as set out in points VIII.2. and IX.
2.6. Provision of personal data required by applicable law (especially the VIZA system) at check-in by all Guests who are subject to data provision.
2.7. Upon check-out, the Booking Guest is obliged to return the apartment key (card) to the reception and to hand over the apartment in a condition consistent with proper use. The Booking Guest and the Person(s) Staying with Them are responsible for taking all their personal belongings with them upon departure, especially valuables placed in the apartment and the room safe.
2.8. The Booking Guest is fully responsible for the conduct of all Person(s) Staying with Them (including children and visitors) and for any damage caused by them.
2.9. The Booking Guest acknowledges that the apartments may only be used by the number of Guests indicated in the booking and registered with the Service Provider in accordance with the relevant legal regulations. Without the prior permission of the Service Provider and the necessary registration, as well as payment of any applicable surcharge, additional, undeclared persons – not even temporarily – may stay in the Room/Apartment, except for visitors received by the Guest according to the House Rules, whose overnight stay is not permitted.
2.10. Guests are obliged to keep the entrance door of the apartment closed at all times during their stay, and to close all windows and doors (entrance door, windows, balcony door) when leaving the apartment (temporarily or permanently).
2.11. The Booking Guest is obliged to fully inform the Person(s) Staying with Them about the content of these GTC and the House Rules, and assumes responsibility for ensuring that these persons comply with the provisions of the GTC and the House Rules.
2.12. The Booking Guest is obliged to inspect the apartment and its furnishings upon takeover (at check-in) immediately, but no later than 3 (three) hours after arrival, and to report any pre-existing damage or deficiencies to the reception in writing or by having a report drawn up. Failure to do so will result in the presumption that any damage found in the apartment during or after the stay was caused by the Guest or the Person(s) Staying with Them, unless the Guest credibly proves otherwise.
2.13. The Booking Guest or the Person Staying with Them is obliged to report the loss of the apartment key (or card) to the reception immediately upon noticing it, so that the Service Provider can take the necessary security measures (e.g., lock cylinder replacement).
2.14. The Booking Guest and the Person(s) Staying with Them are obliged to take care of the security of their personal belongings, especially their valuables, with the utmost care expected of them. This includes the proper use of the safe available in the apartment for all valuables, cash, and important documents, as well as carefully locking the apartment door and other openings when leaving the apartment, even for a short time, or when they are not present and do not provide supervision.
VIII. Liability Rules
1. Liability of the Service Provider
1.1. The Service Provider assumes liability for any damage suffered by the Guest within the accommodation, caused by the fault of the Service Provider or its employees, in accordance with the rules of the Civil Code (Ptk.) regarding accommodation service contracts and hotel deposit liability (Sections 6:369-6:372 of the Ptk.).
1.2. Liability for damage to the Guest’s belongings (hotel deposit): The Service Provider is liable, in accordance with the rules of the Civil Code on hotel deposit liability (Sections 6:369-6:372 of the Ptk.), for damage suffered by the staying Guest due to the loss, destruction, or damage of their belongings. This liability extends to items that the Guest has placed in a location designated by the Service Provider or generally intended for this purpose – particularly in the safe located in the apartment, or in the luggage storage explicitly taken for safekeeping by the Service Provider – or which the Guest has handed over to an employee of the Service Provider whom they could consider authorized to receive their belongings. The Service Provider expressly draws the Guest’s attention to the fact that its liability for items left unattended in the apartment, not in the safe or explicitly handed over to the Service Provider for safekeeping, is limited according to the Ptk.. The Guest is expected to exercise increased diligence in protecting their valuables (see also point VII.2.14.).
1.3. Valuables, cash, securities: For these items, the Service Provider’s liability – contrary to the general rules set out in point VIII.1.2. – exists only, and in this case unlimitedly, if the Service Provider has explicitly taken the item for safekeeping, or has explicitly refused to take it for safekeeping and the damage occurred as a result, or if the damage occurred for a reason for which the Service Provider is liable under the general rules. In other cases (e.g., for valuables placed in the safe, which the Service Provider has not explicitly taken for safekeeping), liability extends to the limited extent specified in point VIII.1.2.. The Service Provider expressly recommends that Guests place all their valuables, cash, and securities in the safes available free of charge in the apartments, or hand them over for safekeeping at the reception, if the Service Provider provides this option and confirms it in writing. The use of the safe is at the Guest’s own risk.
1.4. The Service Provider’s liability does not extend to damages that:
a) were caused by an unavoidable cause outside the scope of the Service Provider’s employees and Guests (force majeure) (see Section XII);
b) were caused by the intentional or grossly negligent conduct of the Guest or the Person(s) Staying with Them;
c) occurred in items brought into the accommodation by the Guest but not properly stored or placed;
d) occurred in vehicles parked in the accommodation’s parking lot or in items left in them, unless the damage was caused intentionally or by gross negligence of the Service Provider or its employee.
1.5. The Guest is obliged to report the damage suffered by them to the reception without delay after discovering it, and to provide the Service Provider with all necessary information and evidence (e.g., purchase receipt, photographs, police report, if relevant) to clarify the circumstances of the damage and to determine the extent of the damage. The Guest is obliged to cooperate fully with the Service Provider in investigating the circumstances of the damage. Failure to comply with these obligations may result in the Guest losing their claim for damages, or it may be reduced.
1.6. The Service Provider assumes no liability whatsoever for personal belongings or valuables left in the apartment/room and not found by the Service Provider. The handling of items left in the apartment/room and found by the Service Provider is governed by the Service Provider’s separate “Found Property Policy” (which is available at the reception and/or published on the website). The Service Provider handles found items in accordance with the relevant legislation and this policy.
1.7. When determining the amount of damage suffered by the Guest, the Service Provider takes into account the original purchase value of the damaged or lost item (which the Guest proves with a receipt or other credible means acceptable to the Service Provider), its degree of use, current market value, and depreciation. The Service Provider’s liability does not extend to damages that occurred or were disproportionately aggravated due to the Guest’s failure to comply with their obligation under the Ptk. to prevent or mitigate damage (e.g., placing valuables in the safe, carefully locking the apartment door and other openings).
2. Liability of the Booking Guest
2.1. The Booking Guest bears full financial and legal liability for any damage that they themselves, or the Person(s) Staying with Them, intentionally or negligently cause to the property of the Service Provider (in the apartment, its furnishings, common areas or equipment), or to the property of other Guests or third parties.
2.2. The Booking Guest’s liability also extends to damage caused by the Person(s) Staying with Them (including children and visitors).
2.3. If the Booking Guest or the Person Staying with Them causes damage, the Booking Guest is obliged to report it to the Service Provider immediately and to reimburse the full amount of the damage at the latest upon check-out, or at a later date specified by the Service Provider, as set out in Section IX.
2.4. The Service Provider is entitled to charge the amount of damage caused by the Booking Guest or the Person(s) Staying with Them to the credit card provided by the Booking Guest, if the Booking Guest consented to this at the time of booking or check-in (see point IX.5.).
2.5. If the Booking Guest or the Person Staying with Them fails to immediately report the loss of the key (or card) to the Service Provider as set out in point VII.2.13., and as a result, unauthorized person(s) enter the apartment:
a) the Service Provider shall not be liable for any damage caused in this way to the valuables of the Guest or the Person(s) Staying with Them;
b) the Booking Guest shall bear full financial liability for any damage suffered by the Service Provider or third parties due to the failure to report the loss of the key, or as a result of misuse of the lost key (e.g., furnishings stolen from the apartment, damage caused in other apartments).
IX. Damage Management Procedure
1. Damage Prevention
1.1. The Service Provider takes all measures to prevent damage, including regular maintenance and enforcement of safety regulations.
1.2. The Guest is obliged to use the apartment and its equipment properly and to do everything possible to avoid damage.
2. Damage Detection and Documentation
2.1. The Service Provider’s staff (usually cleaning staff or receptionists) inspect the condition of the apartment after the Guest’s check-out, but no later than before the next Guest’s check-in.
2.2. If damage is detected, it is documented in detail:
A written damage report is prepared (date, time, apartment number, Booking Guest’s name, description of damage, circumstances of discovery, name of the person conducting the inspection) .
Good quality, dated photographs and/or video recordings are taken of the damage, also showing its context.
2.3. If the damage is discovered during the Guest’s stay (e.g., reported by the Guest or detected by staff), documentation may also take place in the Guest’s presence, if possible.
3. Cost Estimation, Quotations
3.1. The Service Provider determines the realistic cost of repairing (repair or replacement) the damage.
3.2. For minor damages (e.g., broken glass, minor textile damage), the cost is determined based on the Service Provider’s internal price list or estimate.
3.3. For major damages (e.g., damage to furniture, electronic devices, wall damage), the Service Provider may request an official quotation from an external repairer or supplier, or enforce the invoiced cost of replacement.
4. Notification of the Guest about the Damage and the Amount of Damage
4.1. If the damage is detected after the Booking Guest’s departure, the Service Provider shall notify the Booking Guest in writing (usually by e-mail) of the fact of the damage, a detailed description of the damage, attaching the documentation (photographs, damage report), and the estimated or actual amount of the damage, immediately, but no later than 72 hours after detecting the damage.
4.2. The notification must be polite, professional, and objective.
4.3. The Service Provider provides the Booking Guest with an opportunity to respond and clarify the situation.
5. Method of Damage Reimbursement
5.1. The Booking Guest is obliged to fully reimburse the damage caused by them or the Person(s) Staying with Them.
5.2. Damage reimbursement can be made:
a) By the Booking Guest on site, in cash or by credit card .
b) By subsequent debiting of the credit card provided by the Booking Guest and pre-authorized or recorded as a guarantee by the Service Provider. By finalizing the booking and/or signing the check-in document, the Booking Guest expressly consents to the Service Provider enforcing the consideration for documented damages caused by them or the Person(s) Staying with Them, detected during or after their stay, against the credit card provided by the Booking Guest, up to the amount of the security deposit specified in point IX.6., or in case of greater damage, up to the full value of the damage, if the security deposit does not cover it and the Booking Guest does not reimburse the damage in another way .
c) By bank transfer, based on an invoice issued by the Service Provider.
5.3. If the amount of damage exceeds the amount of the security deposit recorded in point IX.6. , the Service Provider is entitled to claim the full amount of damage from the Booking Guest.
6. Security Deposit
6.1. The Service Provider is entitled to request a security deposit of EUR 50 per person, but a minimum of EUR 150 per apartment (or its HUF equivalent) from every Booking Guest at check-in.
6.2. The Service Provider reserves the right, in justified cases – especially in the case of bookings for larger groups (typically X or more persons, or Y or more apartments), or if, based on the Guests’ previous stays or the circumstances of the booking, there is an increased risk of violating the House Rules (e.g., noise, intention to organize a party) or causing significant damage – to request a security deposit different from the general amount, higher, but not exceeding EUR 100 per person, or to require a supplement to the existing security deposit. The Service Provider shall inform the Booking Guest of this at the latest at check-in, or if the circumstances become known earlier, immediately upon or after booking confirmation.
6.3. The purpose of the security deposit is to cover any damages caused, fees due to violation of the House Rules (e.g., smoking penalty, excessive cleaning costs, costs due to disturbance), or unpaid extra services.
6.4. The security deposit can only be paid by credit card pre-authorization. Payment of a security deposit in cash is not possible.
6.5. If no damage occurred during the Guest’s stay, the House Rules were observed, and all services used were paid for, the amount pre-authorized as a security deposit will be released upon check-out (the processing time for release depends on the card-issuing bank).
6.6. If damage or other costs attributable to the Guest arise, the Service Provider is entitled to deduct it from the amount pre-authorized as a security deposit, or to use the pre-authorized amount for this purpose (actually debit it). If the amount of damage exceeds the security deposit, the Booking Guest is obliged to reimburse the difference.
7. Handling of Disputed Cases, Prevention and Handling of Chargebacks
7.1. The Service Provider strives to settle disputed cases related to damage peacefully, through negotiation.
7.2. If the Booking Guest disputes the fact or amount of the damage, the Service Provider shall provide the complete documentation.
7.3. In case of a chargeback request, the Service Provider shall submit all necessary documents (booking confirmation, signed check-in document, acceptance of GTC, damage documentation, communication with the Booking Guest) to the bank to prove the legitimacy of the charge.
X. Special Rules
1. Smoking Policy
1.1. Smoking (including electronic cigarettes and other tobacco products) is strictly prohibited in the apartments of 7Seasons Apartments and in common indoor areas (corridors, staircase, reception, etc.).
1.2. Smoking is only permitted on the balconies belonging to the apartments (if any) and in designated outdoor smoking areas of the accommodation. Please use the ashtrays provided.
1.3. In case of violation of the smoking ban (e.g., cigarette butts in the apartment, smell of smoke), the Service Provider is entitled to charge a penalty of EUR 150 per apartment and per occasion, which may be charged to the Booking Guest’s credit card or deducted from the security deposit. In case of repeated or serious violation, the Service Provider is entitled to terminate the contract with immediate effect and to request the Booking Guest and the Person(s) Staying with Them to leave the accommodation without refund of the accommodation fee already paid.
1.4. The use of open flames is strictly prohibited in the apartments. All apartments are equipped with smoke detectors. In case of unjustified activation of the smoke detector (e.g., alarm due to smoking), the costs of the false alarm and any potential fire department call-out (the amount of which can reach up to EUR 2500) shall be borne by the Booking Guest.
2. Pets
2.1. Bringing pets (dogs, cats, etc.) into the premises of 7Seasons Apartments is – with the exception of cases mandatorily prescribed by law (e.g., guide dogs or assistance dogs) – not permitted.
2.2. Please notify us in advance at the time of booking if you are arriving with a guide dog or assistance dog.
3. Rules Concerning Children
3.1. The Service Provider is a child-friendly accommodation. Information on current rates and discounts for children’s accommodation is provided by the Service Provider on its official website (www.7seasonsapartments.com), on online booking platforms, and at the reception.
3.2. Accommodation is free of charge for children under 2 years of age if the child sleeps in the same bed as the parents or uses a baby cot provided by the Service Provider (request for a baby cot must be indicated in advance, availability is limited).
3.3. Extra bed capacity per apartment is limited; please indicate your request in advance. You can find information on current extra bed fees on the aforementioned platforms (point X.3.1.).
3.4. Children under 18 years of age may only stay at the accommodation accompanied by an adult.
3.5. The adult Guest(s) staying with them (primarily the Booking Guest) bear full responsibility for the safety and behavior of children, as well as for any damage caused by them.
4. Rules of Community Coexistence and Consequences of Disorderly Conduct
4.1. Guests are obliged to comply with the 7Seasons Apartments House Rules, which are displayed or placed at the reception and in the apartments, and are also available on the Service Provider’s website. The House Rules form an integral part of these GTC.
4.2. Particularly prohibited are loud activities, listening to music, organizing parties or gatherings in the apartments and common areas that disturb the peace of others, especially between 10:00 PM and 08:00 AM.
4.3. In case of serious or repeated violation of the House Rules, especially the rules of community coexistence (e.g., disturbance of the peace, unauthorized gatherings), the Service Provider is entitled to retain part or all of the security deposit specified and recorded according to point IX.6. , or to terminate the accommodation service agreement with immediate effect, and to request the Booking Guest and the Person(s) Staying with Them to leave the accommodation without refund of the accommodation fee already paid. The Service Provider may use the amount of the retained security deposit to cover additional costs caused by the violation of the House Rules (e.g., extra cleaning, compensation of other guests).
5. Safekeeping of Valuables
5.1. All apartments are equipped with a safe that can be used free of charge. The Service Provider recommends that Guests place their valuables (cash, jewelry, electronic devices, etc.) in the safe.
5.2. The use of the safe is at the Guest’s own risk. The provisions of point VIII.1.3. apply to the Service Provider’s liability.
5.3. A central safe is not available at the reception.
6. Parking
6.1. The Service Provider offers parking facilities for Guests in a guarded underground garage, for a fee. Information on the current parking fee is provided by the Service Provider on its official website (www.7seasonsapartments.com), on online booking platforms, and at the reception. Booking a parking space is recommended as the number of spaces is limited. The request for a parking space must be indicated at the time of booking or at the reception upon arrival.
6.2. The Service Provider provides a proximity card for using the underground garage. If the Booking Guest does not return the proximity card at the end of the stay, or damages it, the Service Provider is entitled to charge a fee of EUR 20, which may be deducted from the security deposit specified in point IX.6. , or enforced in other ways. The card allows unlimited entry and exit to the parking lot during the stay.
6.3. The height limit of the underground garage is 2.10 meters.
6.4. The use of the parking lot is at the Guest’s own risk. The Service Provider assumes no liability for vehicles left in the parking lot and items placed in them, unless the damage was caused intentionally or by gross negligence of the Service Provider or its employee.
7. Safety Regulations
7.1. Guests are obliged to comply with the fire protection and other safety regulations of the accommodation. The fire safety rules and escape routes are displayed in the apartments and common areas.
7.2. All apartments are equipped with smoke detectors. It is prohibited to cover, damage, or otherwise interfere with the operation of smoke detectors.
7.3. In case of fire or other emergency, Guests are obliged to follow the instructions of the staff and the designated escape routes.
8. Reception Opening Hours
8.1. The reception of 7Seasons Apartments is open 24 hours a day, every day of the week, ensuring continuous check-in and check-out, as well as being available to Guests.
9. Use of Air Conditioning
9.1. The apartments are equipped with individually controllable air conditioning.
9.2. The operating period of the air conditioning system is regulated by the condominium and depends on the outside temperature. Air conditioning is generally available from June to October, outside the heating season. The Service Provider assumes no liability for any operational limitations of the air conditioning system due to central regulation.
10. Rental of Other Equipment
10.1. The Service Provider may offer Guests the option to rent other equipment specified by the Service Provider (e.g., stroller, high chair, etc., hereinafter: Rentable Equipment) for the duration of their stay. Information on the range of Rentable Equipment and their current rental fees is provided by the Service Provider on its official website (www.7seasonsapartments.com), in other informational materials, or at the reception.
10.2. The number of Rentable Equipment is limited. The Guest must indicate their request to use the equipment in advance at the reception. The equipment rental is established with the Service Provider’s written confirmation (e.g., signing a rental agreement, acknowledgement of receipt) and payment of any requested security deposit. The Service Provider informs the Guest about the specific conditions of the rental, including the rental fee and the amount of any security deposit in the confirmation or rental agreement.
10.3. The Guest is obliged to pay the rental fee for the Rentable Equipment – if not previously settled – at the latest upon check-out, together with the room bill. The Service Provider is entitled to request payment of a security deposit for the use of Rentable Equipment, the amount of which will be communicated to the Guest before rental. The provisions of point IX.6. shall apply mutatis mutandis to this security deposit, unless the Service Provider specifies different, specific deposit conditions in connection with the equipment rental.
10.4. The Guest is obliged to use the Rentable Equipment carefully, in accordance with its intended purpose, to preserve its condition, and to do everything possible to avoid causing damage to the equipment. It is prohibited to transfer or pass on the Rentable Equipment to a third party. The Guest is liable for all damage caused to the Rentable Equipment during the rental period, except for natural wear and tear resulting from proper use.
10.5. If damage attributable to the Guest occurs to the Rentable Equipment, or if the equipment is lost, the Booking Guest bears full financial liability for reimbursing the damage or for the replacement value of the equipment. The Service Provider is entitled to deduct the cost of the damage or replacement of the equipment from any security deposit paid by the Guest for renting the equipment. If the security deposit does not cover the damage, or only partially covers it, the Service Provider is entitled to claim the remaining amount of damage from the Booking Guest and to enforce it as set out in point IX.5. (e.g., by charging the Booking Guest’s credit card).
XI. Data Processing
1. Processing of Guest Data
1.1. The Service Provider processes the personal data of Guests in accordance with the currently effective data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR), and Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Info Act).
2. Availability of Data Processing Information Notice
2.1. The Service Provider’s detailed Data Processing Information Notice is available on the Service Provider’s website (https://www.7seasonsapartments.com/en/privacy_policy) and at the reception. By booking and signing the check-in document, the Booking Guest acknowledges that they have acquainted themselves with the Data Processing Information Notice.
3. Data Processing Obligations and Information Related to the VIZA System
3.1. Pursuant to Section 9/H of Act CLVI of 2016 on the State Tasks of Developing Tourist Areas (hereinafter: Tourism Act) and Section 6 (1) of Government Decree 235/2019 (X. 15.) on the implementation of the Act on the State Tasks of Developing Tourist Areas (hereinafter: Gov. Decree), the Service Provider is obliged to record the legally defined personal data of Guests using the accommodation service (e.g., name, place and date of birth, nationality, identification document number) using a document reader and to transmit it to the Guest Information Closed Database (VIZA) system (https://vizainfo.hu/).
3.2. The Booking Guest (and every Person Staying with Them who has reached the age of 14) is obliged to present their valid identification document at check-in for data recording purposes. If data provision is refused, the Service Provider is obliged – pursuant to Section 6 (2) of the Gov. Decree – to refuse the accommodation service.
3.3. Further detailed information on data processing related to the VIZA system can be found in the Service Provider’s Data Processing Information Notice.
4. Information Related to Camera System
4.1. The Service Provider operates an electronic surveillance system (camera system) in the common areas of 7Seasons Apartments (e.g., reception, corridors, entrances, garage) for property protection and security reasons. Detailed information on data processing related to the camera system can be found in the Service Provider’s Data Processing Information Notice and on the displayed pictograms and warning signs.
XII. Force Majeure
1. Definition of Force Majeure
1.1. Force majeure shall mean any unforeseeable, unavoidable external event or circumstance (e.g., war, act of terrorism, strike, natural disaster, fire, flood, serious epidemic situation, official measures generally and directly affecting transport or the provision of the Service, serious and prolonged disruption of extensive energy supply or communication networks) which is beyond the control of the Service Provider or the Guest and which directly prevents the fulfillment of contractual obligations. The failure of the individual travel plans of the Guest or the Person(s) Staying with Them (e.g., cancellation of a flight by a specific airline) shall not in itself constitute force majeure if travel to the destination could have been ensured by other reasonably available alternative means (e.g., another airline, other means of transport, even by incurring additional costs), and the use of such an alternative solution could be expected from the Guest in the given situation.
2. Suspension of Parties’ Obligations in Case of Force Majeure
2.1. If a force majeure event occurs, the contractual obligations of the affected party shall be suspended for the duration of the force majeure, without this constituting a breach of contract.
2.2. The parties are obliged to do everything in their power to mitigate the effects of the force majeure event and to restore the contractual state as soon as possible.
3. Notification Obligation
3.1. The party whose performance is hindered by force majeure is obliged to notify the other party thereof in writing without delay, indicating the nature and expected duration of the force majeure event. The defaulting party is liable for damages resulting from failure to comply with the notification obligation.
3.2. If the provision of the Service becomes permanently impossible due to the force majeure event (e.g., for more than 30 days), either party is entitled to withdraw from the contract without incurring liability for damages. In this case, the Service Provider shall refund the consideration for services already paid for but not used to the Booking Guest.
XIII. Complaint Handling and Dispute Resolution
1. Method of Complaint Handling
1.1. The Guest may make complaints regarding the Service or the Service Provider’s activities verbally at the reception during their stay, or in writing (by e-mail to info@7seasonsapartments.com, or by post to the Service Provider’s mailing address).
1.2. The Service Provider shall investigate and remedy verbal complaints immediately, if possible. If the Guest disagrees with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider shall draw up a report on the complaint and its position thereon, and provide a copy thereof to the Guest.
1.3. The Service Provider shall respond to written complaints in writing within 30 days of receipt, investigate them substantively, and inform the Guest of the outcome and the measures taken.
1.4. The Service Provider pays particular attention to Guest satisfaction and the prompt, on-site resolution of any complaints that arise. The Guest is requested to primarily report any comments or complaints regarding the Service directly to the Service Provider during their stay (as set out in point XIII.1.1.), so that the Service Provider has the opportunity to investigate and resolve the problem immediately. The Service Provider reserves the right, if the Guest fails to comply with this cooperation obligation and first publishes their complaint on public online platforms in a manner potentially damaging to the Service Provider’s reputation without giving the Service Provider an opportunity for on-site complaint handling, or if the published criticism contains false statements, to assert a civil law claim against the Guest for damage to its reputation.
2. Procedure for Investigating Complaints
2.1. The Service Provider investigates all complaints impartially and thoroughly. During the investigation, the Service Provider takes into account the information and evidence provided by the Guest.
3. Legal Remedies
3.1. If the Guest’s complaint is not settled satisfactorily during consultation with the Service Provider, the Guest (if considered a consumer) may pursue the following legal remedies:
a) Conciliation Body: The Guest may turn to the Conciliation Body competent according to their place of residence or stay. The Conciliation Body competent according to the Service Provider’s registered office is: Budapest Conciliation Body (Address: H-1016 Budapest, Krisztina krt. 99. III. em. 310., Mailing address: H-1253 Budapest, Pf.: 10., E-mail address: bekelteto.testulet@bkik.hu, Phone number: +36 1 488 2131). The Service Provider is obliged to cooperate in the Conciliation Body procedure.
b) Online dispute resolution platform: Via the online dispute resolution platform operated by the European Commission: https://ec.europa.eu/consumers/odr/
c) Consumer protection authority: The Guest may turn to the consumer protection inspectorate of the territorially competent government office.
d) Court proceedings: The Guest is entitled to enforce their claim in court according to the rules of civil procedure.
4. Applicable Law and Jurisdiction
4.1. These GTC and the accommodation service agreements concluded with the Service Provider shall be governed by Hungarian law.
4.2. The parties shall primarily attempt to settle their disputes arising from these GTC or the accommodation service agreement peacefully, through negotiations. In the event of failure to do so, they stipulate the exclusive jurisdiction of the Buda Central District Court or the Metropolitan Court of Budapest, depending on competence, for a May of the legal dispute, unless legislation provides otherwise (e.g., in the case of consumer contracts).
XIV. Final Provisions
1. Language and Interpretation of the GTC
1.1. These GTC have been drawn up in Hungarian. If the GTC are translated into other languages, the Hungarian version shall prevail in case of any discrepancies in interpretation.
1.2. The provisions of these GTC shall be interpreted in accordance with Hungarian legislation.
2. Communication and Notices
2.1. The Parties shall make their official declarations related to these GTC and the accommodation service agreement primarily in writing (by e-mail or by post). The Service Provider’s official e-mail address for receiving declarations is: info@7seasonsapartments.com. The Client’s official e-mail address is the one provided during booking.
2.2. A declaration sent by e-mail shall – unless proven otherwise – be deemed delivered on the day of sending, if sent during working hours (Mon-Fri, 9:00 AM – 5:00 PM). An e-mail sent outside working hours shall be deemed delivered on the next working day. In case of an automatic error message, delivery shall not be deemed to have occurred.
2.3. A declaration sent by post as registered mail with acknowledgement of receipt shall be deemed delivered on the date of receipt indicated on the acknowledgement of receipt, in case of refusal of receipt on the day of refusal, in other cases (e.g., “not sought,” “moved to unknown address”) on the 5th (fifth) working day following the failure of the second delivery attempt.
2.4. The Parties are obliged to notify the other Party in writing without delay of any change in their contact details specified in point XIV.2.1.. The defaulting Party is liable for damages and additional costs resulting from failure to do so.
2.5. The Service Provider handles declarations made in Hungarian and English. If the Guest makes a declaration in another language, the Service Provider is entitled, but not obliged, to interpret it, and the Guest is liable for the consequences of any translation or interpretation errors.
3. Partial Invalidity
3.1. If any provision of these GTC is deemed invalid or unenforceable, this shall not affect the validity and enforceability of the other provisions. The invalid or unenforceable part shall be replaced by the parties with a valid and enforceable provision that comes closest to the economic purpose of the original provision.
4. Confidentiality
4.1. The Service Provider and the Booking Guest are obliged to keep business secrets and confidential information that come to their knowledge during the performance of the contract, unless they are obliged to disclose them by law.
5. Obligation to Cooperate
5.1. During the existence of their contractual legal relationship, the Parties are obliged to act in good faith and to cooperate mutually in fulfilling contractual obligations and settling any disputed issues that arise.
6. Amendment of Contract
6.1. Any deviation from or amendment to these GTC or the individual accommodation service agreement is valid only in writing, signed by both Parties.
7. Service Provider’s Contact Details for Legal Matters
7.1. For legal questions and interpretation of the GTC, Guests may inquire at the Service Provider’s I.2. point contact details.
8. Entry into Force of the GTC
8.1. These GTC shall enter into force on the date specified above ( [Effective Date] ) and shall remain valid until revoked.